We know this is a lot to read but please take the time. This page will answer almost all of your questions. We are upfront with you to avoid confusion in the end.
TERMS & CONDITIONS
These terms will govern any orders placed with EMET Sales Inc. and its affiliates; therefore we require you to read these terms prior to placing your order. By submitting an order to EMET Sales Inc., you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding for both the customer and/or their representative(s).
EMET Sales Inc. uses multiple printing methods and the method used depends on the product that is purchased. EMET Sales Inc. strives to deliver the highest quality as well as exceptional service at the lowest prices in the market.
First time customers are expected to pay at least 50% of the invoice prior to commencement of production. The remaining balance is due in full upon delivery. Returning customers (in good standing) will be given net 15 terms upon request. Credit card authorization and address verification must be received prior to processing the order form.
You will receive an order confirmation/Sales Invoice via email shortly after an order is placed.* For your convenience, an estimated "delivery date" will also appear on the order confirmation form. Please go over the form very carefully to ensure that all the information is accurate. For any corrections or concerns, simply 'reply' to the email, so that we may promptly correct any information prior to processing the order.
*If you do not receive the emailed confirmation, please email either your sales representative directly, or if your order was placed online, you may email us at [email protected]
SPAM FILTERS / FIREWALLS
Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.
*We will not be held responsible for failure of any email communication to you either due to an incorrectly spelled email address, a non-working email address or spam filters that prohibit our emails from reaching you.
CHANGING THE ORDER
For any corrections or changes that may be necessary on a "normal turnaround" order, please reply back to the sales confirmation email immediately. All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Failure to do so may result in incorrectly printed orders or delayed shipping. Once the order has left the sales department, we will be unable to change the order. Therefore, note that we will not be held responsible for any changes requested after the 24 hour period.
Note: NO CHANGES whatsoever will be accepted on 24HR or 3-Day Rush Orders.
CANCELLATION OF ORDER
EMET Sales Inc. begins production on incoming orders almost immediately. Our production line works 6 days a week in order to meet customers' timelines. Therefore, we will not accept any order cancellation requests.
As you know, a custom printed order may not be resold or restocked at our end; therefore EMET Sales Inc. will only issue a store credit for orders that require cancellation. This in-store credit will not expire, and may be used towards any item (both blank and custom printed wares) in our inventory.
EMET Sales Inc. makes several attempts to contact the customer in the event no artwork/logo is received, therefore we will not be responsible for the timeline of an order if we do not receive the artwork/logo.
There is a 5% cancelation fee if an order is canceled. This rule applies to normal production orders only. There are NO cancelations for any rush contracts.
REPEAT ORDERS OR RE-ORDERS
A repeat order (or "re-order") may not bear the exact colors as in the "original" order. This is due to several factors relevant to the mixing of screen-printing colors. Therefore, we strongly recommend that you send us a sample product from the original order PRIOR to placing the re-order, so that we may ensure a color match.
The imprint size of a re-order may also not match the imprint size of the original order. We recommend that when placing a repeat order, you provide us with exact dimensions of the entire imprint size.
Guidelines for submitting artwork
Please send your imprint instructions to us immediately. If you are emailing it to the art department, please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner.
To avoid art charges, all art needs to be submitted at the size desired.
Banner art work needs to be submitted at 10% of the actual print size.
Apparel imprints need to be submitted in vector format. Adobe Illustrator (.ai) or Photoshop (.psd) files will be accepted if each color is set up as spot colors (Adobe Illustrator) or individual channels with a base print channel (Photoshop).
Art for all other products can be submitted in one of the following formats: .pdf, .eps, .jpg (300dpi or higher).
- Black & White camera ready art
- *Four-color process and continuous-tone images with 300 dpi at actual size.
- *All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.
- *Software Applications Files saved in any of the following applications are acceptable:
- *Photoshop version CS3 and below
- *Illustrator version CS3 and below
- *Vector art (eps, ai,)
- *Rasterized image, .tif, jpeg 300 dpi
- *Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, EMET Sales Inc. will not be held liable under any circumstances.
Sending Your Imprint Instruction
We will not be responsible for any missing information on your order form nor for any missing imprint instructions.
In order to correctly follow your imprint instructions, we require that all information relating to your 'artwork' or 'logo' be sent TOGETHER as one upload or in one email.
Therefore, if you send your logo in one email, and the text to be 'included' with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the 'incorrect' logo.
Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed onto dark color items, as this provides more contrast than a dark colored imprint on a dark colored item or a light colored imprint on a light colored item.
For example, if you order a brown imprint color on a brown product, the imprint would not show up well against the brown background. However, many customers have their own pre-conceived notions about what looks good and what does not, therefore, we will NOT judge your options NOR will we be responsible for the choice of imprint color(s) that you make.
Due to "finite" imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.
However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork canvas itself) we will comply, providing it does not exceed the maximum imprint size of the item ordered.
For example, if your logo is 1" x 1" (the size of a quarter), and you order a one color imprint on 11oz mugs, normally we would enlarge the logo to the maximum imprint size of that process on that mug (In this case 2.75" x 2.75"). However, if you request that we print your logo 3.5" x 3.5", we will be unable to comply with your request, as that exceeds our maximum imprint size on that particular mug. Furthermore, if you request a 2" x 2" logo, and your imprint is rectangular in size, we will not be able to print the logo as you request.
Defaulted Font & Imprint Color
In the event you fail to provide us with your 1) FONT choice or 2) IMPRINT COLOR choice, we reserve the right to use Arial font for our default font, and BLACK color imprint for our default imprint color.
Proofing will add several days to your production timeline, therefore you will only receive an emailed "proof" upon request. This proof enables you to view the imprint, but it will not depict exact imprint colors nor will it illustrate the exact imprint size, as it is merely a computer-generated image.
The proof approval form must be signed and returned before production begins. Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by the customer or customer's representative. These errors will be corrected at the customer's sole expense.
*If an order has a specific "in hand" date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders.
When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free.
In the event an order is printed with an incorrectly submitted artwork/logo, EMET Sales Inc. will not be held responsible for your oversight, and payment in full will be required for the completed work. You may request a redo, however, it will be at your expense.
You have a choice of turnaround timelines. Your choice should reflect your "in hand" date, and we will do our best to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances such as a lengthy proofing time, an out-of-stock product, printing or firing problems, weather-related issues, or delays on behalf of the shipping company.
Normal Production Time
The "estimated' normal production time is 6-10 business* days after approval of art. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hand" date, please ensure that there is adequate time before you opt for a "normal production" timeline.
When you request a pre-production sample or a paper proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimated "in-hand" date. All production timelines reflect business days.
*Note that "production" time should not be confused with "delivery" time. Please refer to the "Shipping" paragraph for more information.
Custom printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore, we recommend rush orders only as a last resort.
No proofs are created for any rush orders; therefore the risk of error is higher with a rush order. Camera-ready artwork is required for all rush orders, so as to minimize the risk of errors.
ESTIMATED DELIVERY DATES
Note that delivery dates are only "estimated" and not "guaranteed" for orders with normal production timelines. If you opt for "expedited" shipping method for your "normal production" order, only the method of shipping will be guaranteed, however the production timeline is still only "estimated". Therefore the order may still not reach you in the timeline required.
Production time is guaranteed on rush orders; however the delivery dates are only "estimated," unless you opt for expedited shipping.
When you place a rush order but then opt for "normal" or "ground" shipping method, please be advised that the delivery date will only be "estimated" and not guaranteed, as shipping companies do not offer guarantees for ground shipping.
However, if you opt for "expedited" shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required.
OVER-RUNS & UNDER-RUNS
We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, shipments may have an over-run or an under-run. All orders are subject to a 10% over-run or under-run.
If we fail to meet a promised delivery date on a 3-day rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 3-day rush (per piece) price and the normal production (per piece) price.
Normal production orders with estimated delivery dates are not guaranteed.
*Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
Once you have taken a look and agreed to the Terms and Conditions, please fill out your email.