Q. What products can you print our logo or design on
A. We can print on almost anything. If you have an idea, let us know. We will do everything we can to find the product for you. A few popular items are:
- Water Bottles
- Tote bags or duffle bags
- Banners and signs
- Key chains
Q. What is the minimum quantity of a product that I can buy
A. The minimum quantity will vary depending on the product. Most apparel can be purchased in a few as 12 to 24 items. Many smaller items have higher minimum quantities in order to keep the price per unit as low as possible. Ask your sales representative about the minimum quantity for a specific product.
Q. How long does an order take to be processed
A. The time frame is typically 1 to 4 weeks. The time will vary depending on the product type and the product quantity. Ask your sales representative for the approximate time frame for a specific product. Rush orders are available for additional fees.
Q. When do I pay for my order
A. Your final invoice will be issued within a week of your product being delivered, and you will have 15 days from the invoice date to pay the full amount before late charges are added. If your total order is over $1500, you may be required to pay 50% before the order is processed. Alternative pay arrangements may be made through your sales representative on a case by case basis.
Q. Do you issue refunds
A. Because custom printed items cannot be reused, we cannot issue a refund on orders that are completed correctly. If there is a flaw in the product, contact your sales representative. They will determine if a replacement is merited. If no other solution is feasible credit will be issued toward your next purchase. No refunds or store credits will be issued for rush orders.
Q. How do I submit artwork to print on a product
A. Follow the directions on the Artwork page. There are different instructions for submitting print ready art, non-print ready art, and ideas for art not yet created. Our artists will work with you to ensure the highest quality artwork that meets your specific needs and desires.
Q. What is the cost for art to be created
A.Our artists charge $35 per hour to create your art. Most designs can be created in 1 to 2 hours. If you are only able to budget in a specific number of hours, our artist will work to fit your desired design into that time frame. You will be given an estimated time frame before the artist begins your work.